Terms of service
Welcome to Essilora. These Terms of Service govern your use of our website and the purchase of products from Essilora.
By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing from us.
1. General Conditions
By using our website, you confirm that you are legally permitted to enter into an agreement under the laws applicable to you.
You agree not to use our website or services for any unlawful or unauthorized purpose.
You must not use our website to transmit viruses, malicious code, or any material that could interfere with the operation or security of our website or services.
We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, unauthorized activity, or violation of these Terms.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate and up to date.
However, colors and images may appear differently depending on your device or screen.
Product availability, descriptions, specifications, and prices may change from time to time without notice.
We reserve the right to discontinue products or limit the quantity of products available for purchase where reasonably necessary.
3. Orders and Purchases
When you place an order with Essilora, you agree to provide accurate and complete information.
After placing an order, you will receive an order confirmation. An order confirmation does not necessarily mean that the order has been accepted and fulfilled.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including where:
- A product is unavailable
- There is an error in the product description or price
- We suspect fraudulent or unauthorized activity
- An order appears to be placed for unauthorized resale
- We are unable to process the order for reasons beyond our reasonable control
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
4. Prices and Payments
All prices displayed on our website are subject to change without notice.
The price applicable to your order is the price displayed at checkout when you complete your purchase, unless an obvious pricing error has occurred.
You agree to provide valid and accurate payment and billing information.
Payment must be successfully authorized before an order can be processed.
5. Shipping and Delivery
Shipping and delivery are subject to our Shipping Policy.
Estimated delivery times are provided for guidance only and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather, and other unforeseen events.
Please ensure that your shipping information is accurate and complete when placing your order.
For full details regarding processing times, delivery estimates, shipping costs, and tracking, please refer to our Shipping Policy.
6. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
Essilora currently offers a 60-day return period, subject to the conditions outlined in our Return & Refund Policy.
Nothing in these Terms is intended to limit or exclude any consumer rights that cannot legally be limited or excluded under applicable law.
7. Intellectual Property
All content available on our website, including but not limited to our brand name, logo, images, graphics, product descriptions, text, designs, and other materials, is owned by or licensed to Essilora unless otherwise stated.
You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website content without our prior written permission.
8. Third-Party Services and Links
Our website may contain links to or use services provided by third parties.
Third-party services and websites are operated independently from Essilora and may be subject to their own terms and privacy policies.
We are not responsible for the content, availability, policies, or practices of third-party websites or services.
9. User Content and Feedback
If you submit reviews, comments, feedback, suggestions, photos, or other content to Essilora, you agree that the content is accurate and does not violate the rights of any third party.
You must not submit content that is unlawful, misleading, abusive, defamatory, offensive, or contains malicious software.
Where permitted by law, you grant Essilora permission to use, reproduce, display, and publish submitted content for legitimate business and marketing purposes.
We reserve the right to remove content that violates these Terms or applicable law.
10. Prohibited Activities
You must not use our website or services to:
- Violate any applicable law or regulation
- Commit fraud or engage in unauthorized transactions
- Attempt to gain unauthorized access to our website or systems
- Introduce viruses, malware, or other harmful code
- Collect personal information from other users without authorization
- Interfere with the security or operation of our website
- Copy or exploit our content or intellectual property without permission
- Use our website for any fraudulent, abusive, or unlawful purpose
We reserve the right to restrict or terminate access to our website where necessary to protect our business, customers, or services.
11. Disclaimer
We make reasonable efforts to keep our website available, accurate, and functional. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.
To the extent permitted by applicable law, Essilora will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms limits any liability or consumer rights that cannot legally be limited or excluded.
12. Changes to Our Services and These Terms
We may update, modify, or discontinue parts of our website, products, or services from time to time.
We may also update these Terms of Service when necessary.
When changes are made, we will update the "Last updated" date at the top of this page.
Your continued use of our website after changes are posted means that you accept the updated Terms, to the extent permitted by applicable law.
13. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.
14. Contact Us
If you have any questions about these Terms of Service, please contact us:
Essilora
Email: support@essilora.com
