Privacy policy
At Essilora, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, or interact with our services.
1. Information We Collect
We may collect the following information when you use our website or place an order:
Personal Information:
Your name, email address, shipping address, billing address, phone number, and other information needed to process and deliver your order.
Account Information:
If you create an account, we may collect information such as your email address, password, and account preferences.
Order Information:
Details about products you purchase, your order history, and information required to process payments and fulfill your orders.
Website Usage Information:
We may collect information about how you use our website, such as pages visited, products viewed, device information, and general browsing activity.
Cookies and Similar Technologies:
We may use cookies and similar technologies to improve website functionality, understand how visitors use our website, and support our marketing and advertising activities.
2. How We Use Your Information
We may use your information to:
- Process and fulfill your orders
- Process payments and arrange delivery
- Send order confirmations and shipping updates
- Respond to customer service requests
- Improve our website, products, and services
- Personalize your shopping experience
- Send promotional emails and offers where you have given permission or where otherwise permitted by law
- Prevent fraud, abuse, and unauthorized activity
- Comply with applicable legal obligations
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
3. Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including providers involved in:
- Website hosting and e-commerce
- Payment processing
- Order fulfillment and shipping
- Customer support
- Analytics
- Marketing and advertising
These service providers only receive the information necessary to provide their services.
We may also disclose information when required by law, legal process, or to protect our rights, customers, business, or property.
4. Cookies and Tracking Technologies
Essilora uses cookies and similar technologies to help our website function properly and to understand how visitors interact with our website.
We may also use analytics and advertising technologies to measure the performance of our marketing and provide more relevant advertising.
Where required by applicable law, we will request your consent before using non-essential cookies or similar tracking technologies.
5. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
6. Your Rights
Depending on where you live and the laws that apply to you, you may have rights regarding your personal information, including the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent where processing is based on consent
- Request a copy of certain personal information
To make a privacy-related request, please contact us at:
7. Children's Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to address the situation.
8. International Data Transfers
Because we may use service providers located in different countries, your personal information may be processed outside the country where you live.
Where required by applicable law, we take appropriate steps to ensure that your information receives adequate protection when transferred internationally.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, or legal requirements.
When we make changes, we will update the "Last updated" date at the top of this policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Essilora
Email: support@essilora.com
