Shipping policy
At Essilora, we are committed to providing a smooth and reliable delivery experience. Please review the information below for details about order processing, shipping times, costs, and tracking.
1. Order Processing Time
Once your order has been successfully placed and payment has been confirmed, we begin preparing your order for shipment.
Orders are typically processed within 1–3 business days.
This means it may take 1–3 business days to prepare and dispatch your order before it begins its journey to you.
Please note that processing times may occasionally be longer during periods of high order volume, holidays, or other unforeseen circumstances.
2. Shipping Time
Once your order has been processed and shipped, the estimated delivery time is:
6–10 business days.
Delivery times are estimates and may vary depending on your destination, customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.
3. Shipping Costs
We offer simple and transparent shipping rates:
- Orders under €30: €3.99 shipping
- Orders of €30 or more: Free Shipping
The applicable shipping cost will be displayed during checkout before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.
Please allow up to 48 hours for tracking information to become active or updated in the carrier's system.
You can use the tracking information provided to follow the progress of your shipment.
5. Delivery Address
Please make sure that your shipping address is complete and accurate when placing your order.
Essilora is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated shipping information provided by the customer.
If you notice an error in your shipping address after placing an order, please contact us as soon as possible at:
We will do our best to assist you, but we cannot guarantee that an address can be changed once an order has entered processing or shipment.
6. Delayed or Lost Orders
Although delays are uncommon, delivery times may occasionally be affected by circumstances outside our control.
If your order has not arrived within a reasonable period after the estimated delivery window, please contact us at:
We will review the shipment and, where appropriate, work with the relevant shipping carrier or fulfillment partner to investigate the issue and determine the appropriate solution.
7. Customs, Duties, and Taxes
For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country and local regulations.
Unless otherwise stated at checkout, any such charges imposed by the destination country are the responsibility of the customer.
8. Contact Us
If you have any questions about shipping or your order, please contact us:
Essilora
Email: support@essilora.com
